Question 1

What is iZOLO and who is it built for?

Accepted Answer

iZOLO is a digital Permit to Work platform built specifically for oil and gas operations. It replaces paper permits, WhatsApp approvals, and spreadsheet-based tracking with a structured, auditable, mobile-first workflow. It is designed for upstream producers, offshore platforms, midstream pipeline operators, downstream refineries, and oilfield service companies. If your site issues permits to control hazardous work, iZOLO is built for you.

Question 2

Is iZOLO built specifically for oil and gas or is it a generic form tool?

Accepted Answer

iZOLO is built exclusively for industrial operations with oil and gas as its primary sector. It includes 20 industry-specific permit types covering everything from Hot Work and Confined Space Entry to Simultaneous Operations and Radiography. The approval workflow enforces the issuer-cannot-equal-approver rule that is mandated across all major PTW regulatory frameworks. Gas test results including H2S ppm, LEL percentage, and O2 percentage are captured directly on the permit. Permits are capped at 72 hours with live countdown timers and expiry warnings. These are not generic features. They are built for the specific operational reality of a production site.

Question 3

Is iZOLO compliant with PTW regulatory requirements?

Accepted Answer

iZOLO is designed to support compliance with PTW frameworks mandated by the UK HSE, OSHA in the United States, the Petroleum Safety Authority in Norway, and equivalent bodies across Canada, Australia, and the Middle East. It provides a fully immutable, timestamped, and attributable audit trail on every permit that is exportable as a PDF for regulatory submission or incident investigation. iZOLO does not replace your company's PTW procedure but it provides the digital infrastructure to execute and evidence it correctly.

Question 4

What permit types does iZOLO support?

Accepted Answer

iZOLO includes 20 permit types covering the full range of high-risk activities across oil and gas operations: Hot Work, Cold Work, Confined Space Entry, Electrical Isolation (LOTO), Working at Height, Excavation and Ground Disturbance, Lifting Operations (Crane and Rigging), Radiography and NDT, Pressure Testing, Chemical Handling and Injection, Hydrojetting and High Pressure Cleaning, Diving Operations, Simultaneous Operations (SIMOPS), Line Breaking, Nitrogen and Inert Gas Use, Welding and Cutting, Scaffolding Erection and Dismantling, Vehicle and Mobile Plant on Site, Temporary Disable of Fire and Gas Systems, and Environmental Sensitive Work.

Question 5

Are all 20 permit types relevant to every site?

Accepted Answer

No, and iZOLO accounts for this. During onboarding you select your industry sector and iZOLO automatically enables the permit types most relevant to your operations. An offshore platform gets all 20 types enabled by default. A midstream pipeline operator gets a pre-configured subset relevant to pipeline operations. A downstream refinery gets a different configuration. You can enable, disable, reorder, and rename any permit type at any time from your site settings. Permit types you disable are hidden from your team's permit creation screen entirely.

Question 6

Can we rename permit types to match our internal terminology?

Accepted Answer

Yes. Every permit type in iZOLO can be given a custom name that replaces the default label everywhere it appears in the system including the permit creation form, the permit board, the audit log, and the PDF export. If your operating standard uses SA-PTW-HW instead of Hot Work, or TDIFG instead of Temporary Disable of Fire and Gas Systems, iZOLO maps to your terminology. You can also add entirely custom permit types specific to your operations.

Question 7

We operate across multiple geographies with different regulatory requirements. Can iZOLO handle this?

Accepted Answer

Yes. Each site in iZOLO is configured independently. A company operating sites in the UK North Sea, the Permian Basin, and offshore Australia can configure each site with the permit types, terminology, and workflows relevant to that jurisdiction. The Operations plan supports up to five sites and the Enterprise plan supports unlimited sites with full independent configuration per site.

Question 8

How do we get our team set up on iZOLO?

Accepted Answer

The Site Admin invites team members by email directly from the User Management screen or during the onboarding wizard. Each invitation has a role pre-assigned before it is sent. Invited users receive a branded email with a secure signup link. When they accept the invitation they are shown their role and a one-sentence description of what they can do before they reach the dashboard. A site can be fully set up with permits being issued in under 10 minutes from the Site Admin's first login.

Question 9

What are the four user roles and what can each one do?

Accepted Answer

Permit Issuer creates and submits permits for approval. They own the permit from creation through to close-out. Approver reviews and authorises permits before work begins. They can approve, reject, or suspend active permits but cannot create permits themselves. Permit Holder is the person doing the work. They receive approved permits, acknowledge them before work begins, and close them out when the job is done. Site Admin has full access to everything including user management, site configuration, permit oversight, and billing. The same user cannot be both the Issuer and the Approver on the same permit. This is enforced at the database level and cannot be bypassed.

Question 10

Can a user have different roles on different sites?

Accepted Answer

Yes. A user can be an Approver on one site and a Permit Holder on another. Roles are assigned per site by the Site Admin of each site. A user's role on one site has no effect on their access or permissions on any other site.

Question 11

What happens if we need to remove a user from the site?

Accepted Answer

Site Admins can deactivate any user from the User Management screen at any time. Deactivated users cannot log in and are removed from active permit assignments. Their historical activity remains fully visible in all audit logs and permit records. Deactivating a user does not alter or delete any permit they were involved in.

Question 12

Can we resend an invitation if a team member has not accepted it?

Accepted Answer

Yes. The User Management screen shows the status of every invitation. Any pending invitation can be resent from the user's row. Resends are limited to once every 24 hours per user to prevent spam. The timestamp of the last invitation sent is displayed alongside the user record.

Question 13

How long does it take to get set up?

Accepted Answer

A Site Admin can complete the full onboarding wizard, configure their site, invite their team, and issue their first permit in under 10 minutes. The wizard guides you through six steps: naming your site, selecting your industry sector, inviting your Approver, inviting your Permit Holders, configuring your permit types, and confirming your setup. No training is required. No implementation consultant is needed.

Question 14

What if we skip steps during onboarding?

Accepted Answer

Steps can be skipped during the wizard with a warning confirmation. Any incomplete setup steps appear as a persistent checklist on your dashboard until they are completed. You cannot issue permits until at least one Approver has been added to your site. This is enforced because a permit cannot be approved by the person who created it.

Question 15

Do we need IT involvement to deploy iZOLO?

Accepted Answer

No. iZOLO is a cloud-hosted SaaS application. There is nothing to install on your network, no server configuration required, and no integration with your existing systems needed to get started. Your team accesses iZOLO from any browser on any device. The Site Admin creates the account, invites the team, and operations begin. IT involvement is only required if your organisation wants to implement SSO, which is available on the Enterprise plan.

Question 16

Can iZOLO be installed on a mobile device?

Accepted Answer

Yes. iZOLO is a Progressive Web App (PWA). On any iOS or Android device visit izolo.io in your browser and select Add to Home Screen. iZOLO will install directly to your home screen and run as a full-screen application with no browser chrome, exactly like a native app. No App Store download is required. This is particularly useful on sites where company device policies restrict App Store installations.

Question 17

What happens if a user loses connectivity on site?

Accepted Answer

iZOLO supports offline operation. If a user loses connectivity while filling out a permit or updating a permit status, their actions are saved locally to their device. When connectivity is restored the queued actions are automatically synced to the server. A sync status indicator is visible in the app at all times so users always know whether they are online or offline and whether any actions are pending sync.

Question 18

What happens if someone else changes a permit while I am offline?

Accepted Answer

iZOLO includes conflict resolution for exactly this scenario. If a permit was changed on the server while you were offline and you also made changes to the same permit, the system detects the conflict and presents both versions side by side when you reconnect. You can choose to keep the server version, apply your version, or review field by field. Every conflict resolution decision is recorded in the permit audit log with a timestamp and the name of the user who resolved it.

Question 19

Does iZOLO work in areas with very poor signal?

Accepted Answer

Yes. The core application shell is cached on your device after first use so it loads instantly regardless of signal quality. Data-heavy operations like loading the permit board require connectivity but creating and updating permits queues locally until signal is available. We recommend that Site Admins brief their teams on the offline indicator so they are aware when actions are queued rather than immediately synced.

Question 20

Does iZOLO handle multiple time zones?

Accepted Answer

Yes. iZOLO automatically detects each user's time zone from their device and IP address on first login and displays all times including permit start and end times, countdown timers, and audit log timestamps in their local time zone with the time zone abbreviation shown alongside. Users can change their time zone preference at any time from their profile settings. This ensures that a permit issued by a supervisor in Aberdeen and approved by an operations manager in Houston shows the correct local time to each person without any manual conversion.

Question 21

Can users on the same site be in different time zones?

Accepted Answer

Yes. Each user's time zone preference is independent. All times in the system are stored in UTC and converted to each user's local time zone for display. The permit PDF export includes both the local time of the issuing user and the UTC time for regulatory reference.

Question 22

Where is our data stored and who can access it?

Accepted Answer

iZOLO is built on secure cloud infrastructure. Each company's data is fully isolated from every other company at the database level using Row Level Security. No user from one organisation can access the data of another organisation under any circumstances. iZOLO staff do not have access to your permit data.

Question 23

Is the data encrypted?

Accepted Answer

Yes. All data is encrypted in transit using TLS and encrypted at rest. File uploads including permit closeout photos are stored securely with access restricted to authenticated users within your organisation only.

Question 24

Is the audit trail tamper-proof?

Accepted Answer

Yes. The audit log on every permit is immutable. No user including Site Admins can edit, delete, or alter any entry in the audit trail. Every action is timestamped, attributed to a named user with their role, and locked on creation. This is enforced at the database layer not just the application layer. The audit trail is exportable as a PDF at any time for regulatory submission or incident investigation.

Question 25

What happens to our data if we cancel our subscription?

Accepted Answer

Your data remains accessible for 30 days after cancellation. During this period you can export all permits, audit logs, and site data as PDF or CSV. After 30 days data is permanently deleted from our servers. We will send reminder emails at 7 days and 3 days before deletion.

Question 26

What is included in the free Starter plan?

Accepted Answer

The Starter plan includes one site, up to five users, up to ten active permits at any time, and access to all core permit types. It is designed for small sites trialling digital PTW for the first time. PDF export and full audit log export are not included in the Starter plan.

Question 27

Why is there no per-permit fee?

Accepted Answer

Because per-permit pricing creates the wrong incentive. A site should never have a financial reason to avoid issuing a permit. iZOLO is priced per site per month so your team can issue as many permits as operations require without any cost consideration affecting safety behaviour.

Question 28

Do you offer annual pricing?

Accepted Answer

Annual pricing with a discount is available. Contact hello@izolo.io for details.

Question 29

Is there a contract or minimum commitment?

Accepted Answer

No. iZOLO is month to month with no minimum commitment. You can upgrade, downgrade, or cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period.

Question 30

How does billing work for companies outside the United States?

Accepted Answer

iZOLO uses Paddle as its payment processor. Paddle acts as merchant of record on every transaction and automatically handles VAT, GST, and sales tax compliance across all jurisdictions including the UK, EU, Canada, Australia, and the Middle East. You will never receive an unexpected tax bill related to your iZOLO subscription.

Question 31

What payment methods are accepted?

Accepted Answer

All major credit and debit cards are accepted via Paddle. For Enterprise customers on annual contracts bank transfer invoicing is available. Contact hello@izolo.io to arrange this.

Question 32

Do you offer an Enterprise plan?

Accepted Answer

Yes. The Enterprise plan includes unlimited sites, SSO integration, custom permit types, API access, a dedicated account manager, priority support, and custom SLA terms. Enterprise pricing is based on the number of sites and users. Contact hello@izolo.io or book a call to discuss your requirements.

Question 33

Can iZOLO integrate with our existing systems such as SAP, Maximo, or our CMMS?

Accepted Answer

API access for integration with third party systems is available on the Enterprise plan. Native integrations with SAP, IBM Maximo, and other CMMS platforms are on the product roadmap. If you have a specific integration requirement contact us at hello@izolo.io and we will discuss what is possible.

Question 34

Do you offer support for operator-specific PTW standards such as Saudi Aramco or Shell HSSE standards?

Accepted Answer

iZOLO's custom permit type naming and configuration capability allows the system to be mapped to operator-specific terminology and permit categories. For organisations that require a formal gap analysis against a specific operator PTW standard this is available as part of our Enterprise onboarding service. Contact us to discuss your specific requirements.

Everything you need to know about iZOLO.

About iZOLO

Permit Types and Industry Configuration

Team Setup and User Management

Onboarding

Connectivity and Offline Use

Time Zones and Global Operations

Security and Data

Pricing and Plans

Enterprise and Custom Requirements

Ready to replace your paper permits?